Clients and the Salon - part two

| June 18, 2010 |

When a technician leaves it is usually in one of two ways. The first is that they sneak out behind your back. Like I said before, I actually worked at a salon where a bunch of employees came back after the salon had closed for the night and took their stuff and left. Personally I am in a position where I work with family and one of us can always be at the salon so I don’t give out keys. Most owners are not in that position so be very careful who you give a key to. If you can find an extremely trustworthy receptionist to give the key to, even better.

The second way they leave is when they come to you and tell you what is going on. Try not to be angry and appreciate that it’s hard for them to give you notice. If you can stay on good terms with them it’s always an advantage. Once they give their notice I recommend letting them go on the spot. The last thing you want is for them to have an extra week or two in your salon where they can let clients know what they are doing.

Either way once a technician has left you need to contact their clients. If you have other technicians that can service them, offer appointments right away. If you can keep them in your salon that is always the best way to go. You also want to send out letters with a coupon. Make it a good one, as the new salon that your nail technician has moved to will be offering discounts to them as well. Even if a client doesn’t come back to your salon right away, they may not like the new salon and will take the opportunity to try a different technician at your salon where she knows she is comfortable.

The moral of my little rant is that clients belong to no one. Do not take them for granted. They will go or stay depending on who they feel more comfortable with. So take the time to make every client feel at home in your salon, no matter who is working on her nails.